Reference

How runex rsps Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via bKash, Nagad, or Rocket, and play on our platform, and how you can request access or changes at any time.

Account data protectedbKash, Nagad, Rocket transactions coveredYour right to request, update, or delete dataApplies to all device access
Explore the Lobby Read FAQ
runex rsps How runex rsps Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove the personal data we hold on your account, reach out through any of the channels below. Our Bangladesh support team handles privacy requests alongside general account queries — there is no separate form to fill out first. Response times vary; we aim to acknowledge your request promptly and resolve it as quickly as the process allows.

Team online

Live Chat

Start a chat from the lobby page on any device. Give your registered mobile number and state that your query is about your personal data so the team can route it correctly.

Email Support

Send your request to our support email address listed in your account dashboard. Include your account ID and the specific data you want to access, correct, or delete.

Account Settings

Some data — like your contact number and wallet address — can be updated directly in your account settings without contacting support. Log in and check the profile section first.

DATA HANDLING STANDARDS

Security, Cookies, Retention and Your Rights

We apply standard encryption across your account, your payment details, and your session data. When you log in, a one-time PIN sent to your registered mobile number confirms it is you — not just anyone with your password. Cookie settings can be managed from your browser; disabling non-essential cookies will not block your access to the lobby or your account.

Account security Login attempts from unrecognised devices trigger an OTP sent to your registered number. You can review active sessions and log out of any device from within your account settings page.
Cookie use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can reject analytics cookies from your browser settings without affecting account access.
Data retention We keep your account and transaction records for as long as your account is active and for the period required under applicable rules. Once that period passes, records are deleted or anonymised.
Your rights You can request a copy of the data we hold, ask us to correct inaccurate details, or ask for deletion where permitted by law. Submit the request via live chat or the email address in your dashboard.

Privacy Policy Questions Answered

These are the questions we hear most often from people checking what happens to their data on our platform. If your question is not covered here, our support team can help directly.

We collect your name, mobile number, and the wallet address you use for bKash, Nagad, or Rocket transactions. Device and session data is also collected to secure your account.

It is passed only to the relevant payment processor to complete your transaction. We do not share it with advertisers or any unrelated third parties.

We keep your data while your account is active and for any period required under applicable rules. After that, records are deleted or anonymised in line with standard data handling practice.

Yes. Send a deletion request through live chat or the support email shown in your account dashboard. Eligibility for full deletion depends on your local law and any outstanding account obligations.

Log into your account and go to the profile section in settings. You can update your contact number and wallet address there directly without needing to contact support.

We retain transaction records for the minimum period required under applicable rules, then delete or anonymise them. Your active profile data is removed once the retention period passes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalAccountRegisterInfoDebit Card Guide Bangladesh

Related pages

runex rsps Bangladesh FAQ Runex Rsps Glossary runex rsps Login About Us